High quality’s after-sale service is the outcome of brand economy. In today's fierce market competition, with the increasing awareness of consumer rights and consumer attitudes change, Consumers are no longer concerned about the product itself but willing to choose those companies with high quality after-sale service in the case of same quality and function amony similar products. For ONSENSE, it is not the end but the start when consumer buy our products. ONSENSE pays more attention to the enjoyment of consumers in the use of products and are committed to the best service.
Please use the following forms to hand in your questions and feedback about our products and service. All other queries are also welcome. We look forward to hearing from you.
Floor security code query
When you check security password, please input 22 passwords on the floor box end certificate from left to right：
（1）Dear customer，What your check is produced by Zhejiang Onsense Home Technology Co., Ltd. The identity of the product is genuine. Welcome to buy again." This shows you have brought the genuine. You can feel comfortable to use
（2）The security code you are searching has been checked for the first time. Please check carefully to guard against counterfeiting！"This shows the genuine has been checked.(If your security password has been check for the first time.)
（3)The security you are searching do not exist. It should be pure digital coding without blank. Please check again and be ware of imitations！" This shows that it is counterfeit product.(If the page still dispalys this content after you have checked that the password is right.